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    Trauma-informed Care

    Clinical Practices, Recovery and Social Supports

    TP27 - Reducing Barriers to Care: The Focus on Person-centered Entry in Community Behavioral Health in Oregon

    Tuesday, May 6, 2025
    1:15 PM - 1:45 PM ET
    Location: Exhibit Hall
    For Oregon community behavioral health providers, state Administrative Rules have created complex requirements for getting people started with services. In partnership with the Oregon Health Authority, the Association of Oregon Community Mental Health Programs planned and facilitated a pilot to implement a person-centered approach to intake. Rapid Engagement creates flexibility for providers to take more time for the intake process. Although the Rapid Engagemnent pilot was narrowly focused on the intake process, the operational complexities are significant. Nonetheless, provider organizations remain enthusiastic about transforming their approach to create a more flexible, client-centered, and trauma-informed intake approach for new clients.

    Learning Objectives:

    • Explore how state Administrative Rules create barriers to offering client-centered and trauma-informed care.
    • Describe how person-centered intake redesigns initial interactions to balance compliance and meeting client needs instead of focusing solely on system requirements.
    • Discuss what we learned through the Rapid Engagement implementation pilot about the operational complexities of redesigning intake and what we recommend for interested stakeholders.