President
MTM Services, LLC
Holly Springs, North Carolina
Scott Lloyd is the President of MTM Consultation Services, SPQM's senior data consultant, a senior National Council Mental Wellbeing consultant, and President of the 501(c)3 charity Racing for ALS.
As a widely recognized expert in access to care, service costing and data measurement, Scott leads MTM’s pioneering work helping providers utilize service delivery data to catalyze organizational transformations and maximize what are often limited resources. Scott knows how to help organizations implement change techniques that enhance not only the quality of services delivered, but also increase staff satisfaction, consumer satisfaction and improved treatment outcomes, while also ensuring compliance with regulatory and payor requirements.
Since 1998, Scott has worked with over 1,000 teams in 49 states and leads five statewide data collaborations that empower system-learning beyond the four walls of each provider. His presentations are consistently delivered to standing room only audiences at national healthcare conferences. Scott has authored several books published by the National Council for Behavioral Health, including How to Deliver Accountable Care, Using Data to Drive Your Service Delivery Strategies and is a co-author of the MTM Team book Operationalizing Health Reform. Scott’s current project focuses on disrupting organizational dysfunction with bold leadership and management strategies.
A2 - When Kindness Becomes Enabling
Monday, May 5, 2025
10:15 AM – 11:15 AM ET