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    Crisis Response

    Systems and Models of Care

    H4 - The Future of Public and Commercial Insurance in Financing Crisis Services

    Tuesday, May 6, 2025
    1:30 PM – 2:30 PM ET
    Location: 103C

    Unrestricted Education Sponsor 
    NASW CCB ACCME NADAAC NBCC
    This workshop will discuss opportunities for crisis service providers to increase use of Medicaid, Medicare, and commercial insurance to support crisis call centers, mobile crisis teams, and crisis receiving and stabilization facilities. Speakers will describe how coverage policies and billing codes support crisis service delivery in their states and communities. Attendees will learn about policy, systems, and clinical changes that could be made by providers and by state Medicaid agencies, managed care organizations, and regional behavioral health authorities. They will also learn about how to demonstrate the value of their services to insurers and alternatives to claims-based reimbursement.

    Learning Objectives:

    • Review recommended billing codes for crisis services and how providers use these codes in practice to align with how care is delivered in communities
    • Identify the policy, systems, and clinical workflow changes needed to finance crisis services through public and commercial insurance
    • Discuss alternatives to traditional volume-based claims-based reimbursement and where these approaches may have the most potential for adoption