G3 - Did Your EHR Vendor Overpromise or Are You Under-delivering?

Successful EHR implementations never end, and many teams struggle to keep up with constant system updates, regulatory changes, and payor requirements. Waiting for vendor fixes can be far off or too costly. Data can be hard to get out or in easily. Tack on adding new systems, regular hardware upkeep, and next thing you know; your support folks have a full plate. In this session we will use survey data from over 9000 staff and lessons learned from working with teams across the country to inform you about how to right-size your technical and clinical support teams and support them.