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    Workforce Expansion

    Workforce and Talent Development

    A8 - Better Together: Implementing Workforce Development Training Programs Within Integrated Collaborative Care Models

    Monday, May 5, 2025
    10:15 AM – 11:15 AM ET
    Location: 111AB
    NASW CCB SHRM ACCME ANCC NY-SW NADAAC NBCC
    The mental health crisis requires healthcare organizations to adopt effective care models, and Collaborative Care Management (CoCM) has proven to be a viable solution. However, the shortage of qualified mental health professionals remains a challenge. Using associate-level clinicians as Behavioral Health Care Managers within the CoCM framework can address this gap by providing patient-centered, equitable, and evidence-based care while expanding the mental health workforce. Kaiser Permanente Washington’s successful integration of CoCM with a Post Master’s Associate Program will showcase effective care delivery and implementation strategies leading to favorable outcomes and patient/clinician satisfaction.

    Learning Objectives:

    • Demonstrate the benefits of using associate level clinicians in the Collaborative Care Management model by exploring Kaiser Permanente Washington’s journey from planning to sustainment.
    • Illustrate fundamental key components to implement across large and small-scale healthcare organizations seeking to launch a post master’s associate program to support full optimization of the Collaborative Care Management model.
    • Describe quality improvements, including positive feedback from patients and improved patient outcomes, derived from utilization of associates working within the multidisciplinary Collaborative Care Management team.